Home /
Terms & Conditions

Terms & Conditions

Welcome to the Mayfair Jewellery Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of use you should immediately stop using the Website.

Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.

Please also read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.

You can print out any page from our Website, including and of its Terms & Conditions, by selecting Print from the File menu of your internet browser.

Definitions

“We” and “us” means Mayfair Jewellery(Newcastle) Ltd trading as Mayfair Jewellery.

“Website” means the website at www.mayfair-jewellery.co.uk

“You” means the person using the Website whether as a guest or a registered user.

The Website is intended for UK users only, Mayfair Jewellery(Newcastle) Ltd operates this Website. You can find further details about us under the Company Information section.

The Terms & Conditions quoted here also apply to any of our content displayed on agreed third party websites.

Website content

All copyright, trademarks, and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Webiste. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;
utilise any data mining, robots, or similar data gathering/extraction tools to extrace (whether one or many times) for re-utilisation, any substantial parts of the Website; or
create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to ask permission to reproduce the Website or any part of it.

Your obligations

You will not:

use the Website (or any part of it) for any illegal purpose and agree to use it all all times in accordance with all relevant laws;
upload or transmit through the Website (i) any computer viruses, Trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
use of the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter.
Your may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

User generated content

Any information you submit to the Website, whether by way of comments, ratings, reviews or otherwise, will not be treated confidentially and you acknowledge that such content shall be submitted strictly in accordance with our User Content Terms of Use.

Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user’s opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website.

Our Liability to you

Whilst we make every effort to ensure our Website is as accurate, current, complete and error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which our beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing and order on the Website.

The Website is provided, on an “as is” and “as and when available” basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to sales@mayfair-jewellery.co.uk and we will attempt to correct the fault as soon as we reasonably can.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms and Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

We remain liable however for:

loss, damage, death or personal injury resulting from our negligence;
fraud or fraudulent misrepresentations;
any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Links and third part e-commerce

This Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.

If you use our Website to deal with a third party (for example to enter a competition), it is up to you to read and comply with the Terms & Conditions and Privacy Policy of such third parties.

Suspension or termination of the Website or services

We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

there is a change in the law that limits our ability to provide the Website;
an event beyond our control stops us providing the Website (eg: technical difficulties).

Changes to Terms & Conditions of Use of this Website

We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions, please stop using the Website.

General

These Terms & Conditions of Use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.

Terms and Conditions for Buying Goods Online

Welcome to the Mayfair Jewellery online service. Please read these Terms & Conditions for Buying Goods Online before placing and order. By placing and order using this service you are accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.

Definitions & general considerations

“Hand made jewellery” means any items of jewellery that is created by us in accordance with your specifications (this includes but is not limited to items with customised design, metals, stones or engravings.

“We” and “us” means Mayfair Jewellery(Newcastle) Ltd trading as Mayfair Jewellery.

“Website” means the website at www. Mayfair-jewellery.co.uk

“You” means the person using the Website to purchase any of our goods online.

“Working days” means all days other than Saturdays, Sundays and English statutory and public holidays.

By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children’s goods for purchase by people over 18.

Please note that only residents of the United Kingdom may use the Website to purchase goods.

Process for online orders and cancellations

Ordering process and contract formation

By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:

we will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;
when we despatch your goods, we will send you a confirmation of despatch email. This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under the binding contract.

Important note regarding Hand Made Jewellery: The above order process does not apply in relation to your orders for Hand Made Jewellery. We will acknowledge your order as described in step 1 above, however the following order process shall apply:

We will send you an order confirmation by email on or shortly before the date on which payment for your Hand Made Jewellery will be processed. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.
Your payment will be generally processed within a maximum of 2 to 3 days (excluding weekends and bank holidays) from the date on which you receive our order confirmation email.
Once your order is ready for despatch we will send you a despatch confirmation email.

Please note orders will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised.

Where there are issues with the authorisation process or validation checks, your delivery will be delayed as a result.

We do not have to accept your order, and in particular, we will not accept your order if:

we do not have the goods in stock/the goods in stock appear to be damaged;
your payment is not authorised;
there is an error on our Website regarding the price or other details of the goods;
you have cancelled your order in accordance with the instructions below

We will contact you as soon as practicable (by email or by telephone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we have sent our despatch confirmation email to you. Please see the Contact us page for our telephone number and email address. To cancel your order, you will need to give us your name and address details as well as your order details.

If you cancel part of an order the postage and packaging charge will be recalculated on the price of the goods you keep. This may affect your delivery charge payment.

Please note the above does not apply to your orders for Hand Made Jewellery (please see our Hand Made Jewellery section below).

Returning goods after despatch

Cooling off period

Items purchased between Sunday 4^th December and Saturday 24 December 2011 can be returned for an exchange or refund up to and including Saturday 28 January 2012. Normal conditions apply.

When you order from us online, you are entitled to a cooling off period after receipt of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling-off period is 30 days (from receipt of your goods) which includes any statutory cooling off period.

This period starts the day the contract is agreed and becomes binding (i.e. you receive a despatch email from us) and ends 30 days after the day following delivery of the goods.

Unless we are a fault (for example where you have received faulty items), certain items are excluded from the cooling off period guarantee: these include hand made jewellery or engraved items, as well as pierced items where their packaging has been open, please also see our Hand Made section below.

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. If you buy a gift online, the recipient will not be able to get a cash refund if they wanted to return the goods but we will exchange the unwanted gift for a gift voucher to the value of the gift, providing the goods are returned and a receipt produced within the cooling-off period.

Returning Goods

Items purchased between Sunday 4^th December and Saturday 24 December 2011 can be returned for an exchange or refund up to and including Saturday 28 January 2011. Normal conditions apply.

Please refer to our Returns and Exchanges page for details of how and where to return goods.

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them.Goods must be returned in their original condition, including immediate packaging, within the cooling-off period.

Our returns policy does not affect your statutory rights. For further information on your statutory rights go to www.consumerdirect.gov.uk

Hand made orders

When you order Hand Made jewellery from our website, we will create a specific and potentially unique piece of jewellery designed around your own specific requirements.

You may change your mind and notify us that you with to cancel your order for Hand Made Jewellery at any time before you receive our email confirming acceptance of your order for Hand Made jewellery (see ordering process and contract information above).

Once you have received our order confirmation email, a binding agreement will be formed and you will no longer have the ability to cancel your order. If however your item is faulty or does not match the specifications contained in your order, please refer to our Returns and exchanges section.

Delivery information

Orders under £50 will be delivered by Royal Mail First Class Recorded delivery at a charge of £2.00
Orders of £50 and over will be delivered by Royal Mail First Class Special delivery at a charge of £6.00
Some special offer items may qualify for FREE delivery. These items will be clearly stated as Free delivery on our website.
We reserve the right to change or discontinue our free delivery at any time.
We can delivery to anywhere in the UK (including Northern Ireland). Unfortunately we cannot deliver online orders to addresses in the Channel Islands or Eire.
If you cancel part of an order, the postage and packaging is recalculated according to the postage rates mentioned above.

When will I receive my goods?

We will send you an email as soon as your goods have been despatched.

We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery information section. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.

Please note that you will need someone to sign and accept delivery of Next Day deliveries.

Product availability

If the goods you have ordered are unavailable, you will receive an email notification or call from us to confirm this.

Pricing and payment

Prices throughout this website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Prices include VAT. Packaging and delivery costs will be added to the total price of your goods ( and will be clearly indicated on your order check out page). Prices quoted on our website are applicable exclusively to goods purchased through our website. Prices applicable to goods for purchase in our Mayfair Jewellery store may differ from those quoted on our website.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled and no payment will be taken from you if we cannot get in contact with you to notify you of the error.

Your payment card will be debited for your order on the day that we send you the despatch confirmation email (ie the day on which we despatch your goods).

Other Information

Contact us

If you have any questions relating to this website, please contact us:

Email: sales@mayfair-jewellery.co.uk
Telephone: 0191 4932200
Write to: Mayfair Jewellery, 34 Garden Walk, Metrocentre, Gateshead, Tyne & Wear. NE11 9XY